If there's a fault with the product...
If you bring it back to us within 30 days with your proof of purchase*, we'll give you a replacement or a refund. If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.
This does not affect your statutory rights.
* If you had your item delivered, your delivery packaging counts as your receipt/proof of purchase.
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund within 7 days. This does not apply to items personalised or made to your specification. To cancel, you can email us or write to us within seven working days** of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s). Item(s) must be returned by registered post in original packaging.
If you have an Internet order query, please call us on +44 (0) 7957 187 431 or write to:
** All days other than Saturdays, Sundays and public holidays.
41 Marine Parade